Shipping policy

Shipping is free on every order. There is no minimum spend, and no delivery charge is added at checkout.

Processing time

Orders are picked and packed within 1-3 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Delivery time

Once your order has been dispatched, it arrives within 5-10 business days. In total, most orders arrive 6-13 business days after they are placed.

These are estimates based on normal carrier performance rather than guarantees. Delivery can take longer during peak periods, in remote areas, or where customs processing applies.

Where we ship

We ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand and across Europe, among other destinations. If your country can be selected at checkout, we ship there.

Tracking

You will receive an order confirmation by email straight away, and a second email containing tracking details once your parcel has been dispatched. If you have not received tracking within 3 business days of ordering, email us at info@furrycalm.com.

Customs, duties and import taxes

Orders delivered outside the United States may be subject to import duties or taxes applied by the destination country. These are set by your local authorities, are outside our control, and are not included in the price you pay us. Any such charges are the responsibility of the recipient.

Incorrect addresses and failed deliveries

Please check your delivery address carefully before completing checkout. If a parcel is returned to us because the address was incomplete or incorrect, contact us at info@furrycalm.com and we will arrange redelivery.

Delayed or missing orders

If your order has not arrived within 15 business days of dispatch, email info@furrycalm.com with your order number and we will investigate it with the carrier.